FAQ

What are the opening hours of the hotel and reception?

The Hotel Marielle is open 24 hours a day, 7 days a week. Our reception handles calls and emails between 9 a.m. and 7 p.m. (French time), with an on-call service outside these hours for emergencies.

Is the hotel open all year round or only during the winter season?

The Hotel Marielle is open only during the winter season. Each year, we adjust our opening date depending on snow conditions and the resort’s opening dates, to ensure that you enjoy a high-quality stay.

What payment methods are accepted?

You can pay by Visa, AMEX, Eurocard or Mastercard, in cash or with holiday vouchers (chèques vacances). Connect holiday vouchers (Chèques-Vacances Connect) are not accepted.

What languages are spoken at reception?

Our staff can assist you in French, English and Spanish.

Does the hotel offer Wi-Fi for internet access?

The Hotel Marielle offers free Wi-Fi throughout the hotel, including in the communal areas and the rooms. Wi-Fi is also available on the outdoor terrace outside the M Restaurant.

Can I bring my pet?

Pets are not permitted in the hotel rooms or common areas.

Assistance animals are permitted on the premises, subject to presentation of the relevant documentation.

Is smoking or vaping permitted in the hotel?

Smoking is strictly prohibited on the premises of the Hotel Marielle. This ban applies to all areas of the hotel, including guest rooms, balconies and windows.
A penalty of €150 will be incurred for smoking.

Is the hotel suitable for guests with reduced mobility?

Yes, the entire hotel is accessible via two lifts, allowing guests with reduced mobility to easily access the different floors. The hotel also has three adapted rooms for guests with reduced mobility, each with a wheelchair-accessible bathroom.

Where exactly is Hotel Marielle located?

Hotel Marielle enjoys an ideal location in the heart of the Val Thorens resort, just a few minutes from car parks P1 and P2, the bus station, the Board (the resort's Sport and Wellness centre), and the tourist office. The hotel is also located directly on the snow front, providing one of the best locations for easy access to the ski area.

Why choose Hotel Marielle for a stay in Val Thorens?

Hotel Marielle is a 4-star hotel designed to provide the perfect stay for couples, friends, or families in the Val Thorens resort.

With its wellness area featuring a sauna and steam room, you can relax after long days on the slopes. Its M Restaurant offers simple and delicious cuisine to enjoy at lunchtime on the outdoor terrace.

Located at the foot of the slopes, the hotel offers breathtaking views of Cime Caron and direct access to the 3 Valleys ski area, making it one of the best-located hotels in the entire resort.

How do I get to the hotel by car?

The Hôtel Marielle is located right in the centre of the Val Thorens resort.
Address: 327 Rue du Soleil – 73440 Val Thorens
Via the A43
Exit: Albertville / Tarentaise / Beaufortain / Val d’Arly
Continue on the N90
Exit 40: Saint-Jean-de-Belleville / Saint-Martin-de-Belleville / Les Ménuires / Val Thorens
Join the D117 and continue to Val Thorens,
Enter Val Thorens and continue along the D117 for 210 metres,
Turn right onto Rue du Soleil.

Where can I park my car?

Val Thorens is a semi-pedestrianised resort and only drop-off is permitted. On arrival, you can drop off luggage and passengers in front of the hotel, then proceed to your car park.
Several car parks are available, including car park P2, which is the closest to the hotel. To book your parking space, please do so online at https://www.valthoparc.fr/ at least 7 days before your arrival. If you do not have a booking, you can go to the car park reception, but there is no guarantee that you will find a space.
Car parks P0, P1 and P2 are located in the heart of the ski resort and offer several spaces with charging points for electric vehicles, while car parks P3 and P4 are located outside the resort and provide access to the centre via free shuttle buses.

Does the hotel offer a transfer service?

Absolutely ! We can arrange a private transfers for you to and from the region’s airports and train stations, through our selection of reliable and efficient service providers.

Please contact us at reception@hotelmarielle.com for more information.

How do I get to the hotel by public transport?

Access by bus:
There are numerous bus services to Val Thorens from Moûtiers, Grenoble, Chambéry, Lyon and Geneva. A new route has recently been introduced linking the resort to Amsterdam, via Brussels, Lille, Paris and Lyon. You can find all the information about these various bus routes on the Val Thorens website.

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Access by train:
Val Thorens resort is not directly accessible by train; the nearest railway station is Moûtiers - Salins - Brides-les-Bains, located 37 km from Val Thorens, and regular buses run to Val Thorens.

We can also arrange private transfers to the hotel from the stations in Moûtiers, Lyon, Chambéry and Albertville.

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Access by plane:
- Lyon Saint-Exupéry Airport - 183 km
- Geneva-Cointrin Airport - 159 km
- Chambéry Savoie Mont-Blanc Airport - 112 km
- Grenoble Airport - 187 km
Regular bus services between the airports and Val Thorens can be booked online (see the ‘Access by bus’ section).
We can also arrange private transfers to the hotel from the airports.

Does Val Thorens offer a shuttle service?

Val Thorens operates numerous shuttles during the winter season, allowing you to get around the resort with ease. There is also a free shuttle service running throughout the day and taking you to neighbouring resorts* in the Belleville ski area.
For full details of the free shuttle buses, we recommend visiting the free shuttle buses page on the Val Thorens resort website.
*St Martin / St Marcel / Les Granges / Praranger / Le Lavassay / Les Menuires

What time is check-in?

All our rooms are available from 4 p.m.

If you arrive earlier, you can leave your luggage in our luggage room and make use of the slopes or the hotel’s facilities as soon as you receive your key, including the bar, spa and restaurant. We also provide complimentary water, tea, coffee and Wi-Fi, as well as a shower room.

Is it possible to arrive late at night?

Yes, there is always someone at reception to welcome you, even late at night, so you can arrive whenever you like.

What time is check-out?

Check-out must be completed by 11 a.m. for all hotel rooms.

Can I leave very early in the morning?

Yes, it is possible to leave early in the morning. A member of our team is always available at the hotel reception to assist you with your check-out. We recommend arranging this with reception in advance to ensure a smooth departure.

Can we request an early check-in or late check-out?

Depending on availability, this may be possible. Please contact reception in advance if you wish to arrive earlier. However, to be certain of having the room before 4 p.m., we recommend booking the previous night.

If you would like to keep your room after 11 a.m., please contact reception the day before you leave, or book the room for an extra night.

Can I leave my luggage at the hotel after check-out?

Yes, after checking out, you can store your luggage in our luggage storage area and enjoy your last day in Val Thorens without any hassle.

Is it possible to take a shower after check-out?

Absolutely. We provide a bathroom so that you can enjoy the ski area on your last day and take a shower when you return to collect your luggage.

What room categories are available at the Heliopic Hotel & Spa?

The Hotel Marielle offers a variety of room categories suitable for couples, families, or groups of friends: Obstructed View Room, Standard Room, Standard Room 2 Adults + 2 Children, Superior Room, Family Room ans Superior Family Room.

What are the sizes of the different rooms at the Hotel Marielle?

The dimensions of the rooms at the Hotel Marielle vary depending on their category:
Obstructed View Room – 17 m²
Standard Room – 17 m²
Standard Room 2 Adults + 2 Children – 18 m²
Superior Room – 20 m²
Family Room – 19 m²
Superior Family Room – 32 m²

Does the hotel have rooms adapted for guests with reduced mobility?

Yes, the hotel has 3 Classic Rooms adapted for guests with reduced mobility, with bathrooms suitable for wheelchair users, ensuring that all our guests can enjoy a comfortable and independent stay.

Are the rooms cleaned during your stay?

Yes, the rooms are cleaned daily between 9 a.m. and 5 p.m.  If you would prefer a specific time, please contact us at reception and we will be happy to help organise your stay!

What facilities are available in the rooms?

All rooms at the Hotel Marielle feature Wi-Fi, a safe with a secret code, an HD television with satellite channels and a free on-demand film service. Rooms also have a desk area, a kettle with tea and a coffee machine, to help ensure a comfortable stay.

You can choose your own personal code for the safe by following the instructions on the safe door, allowing you to securely store your valuables when you leave your room.
In the bathroom, you will find bathrobes and slippers, a hairdryer, and NUXE toiletries, including soap, shampoo, and shower gel. All our bathrooms are equipped with either a bath or shower.

Are connecting rooms available?

Yes, Hotel Marielle offers several connecting room options.

We have 3 Classic connecting rooms, suitable for 4 guests, and 6 Superior connecting rooms, ideal for groups of 5 people.

Is it possible to have separate beds?

Absolutely. All our rooms are available with either twin beds or a double bed. If you have a preference, please indicate it when making your online reservation.

Does the hotel provide baby cots?

Yes, travel cots are available upon request from the hotel reception for children up to 3 years old.

Is the Hotel Marielle suitable for family holidays?

Situated at the foot of the ski slopes and opposite the ESF chalet, the Hotel Marielle is one of the most popular places for a family holiday in Val Thorens. It is also highly rated for its facilities, dining options, friendly atmosphere and convenient location.

Which room is best for a family holiday?

Our hotel offers several rooms that are ideal for families. Whether you choose the Standard Room (2 adults + 2 kids) or the Family Room, you’ll enjoy a fully equipped room with plenty of storage space. Need more space? Our superior family rooms are even more spacious and feature a bath, providing the perfect place to relax and enjoy top-of-the-range comfort.

Do all rooms offer a view of the slopes?

No, not all of our rooms offer a view of the ski area, as it depends on their location within the hotel. If you would like a view of the slopes, please specify this when booking and we will do our best to accommodate your request, subject to room availability.

Can I request a specific room when booking?

Yes, if you would like a specific room, please specify this when booking and we will do our best to accommodate your request, depending on the room category you have booked and availability.

Does the hotel have a spa and wellness area?

Yes, Hotel Marielle has a NUXE Spa and a wellness area. They are located on level 0 of the hotel and are accessible to hotel guests.

Is access to the spa included in the stay?

Yes, access to the spa is included in the room rate and gives you access to the sauna and steam room. Spa treatments are available at an additional charge. We offer a massage treatment menu and an beauty treatment menu featuring manicure, pedicure, and waxing services.

What are the opening hours of the wellness area?

Our wellness area is open to all hotel guests every day from 10 am to 8 pm

What facilities are available in the wellness area?

Hotel Marielle's wellness area features 3 treatment rooms, a relaxing steam room, and a 60 m² sauna.

When booking a treatment, you can also access our herbal tea lounge, a relaxation area furnished with comfortable loungers, where you can enjoy herbal teas, infusions, and some dried fruit to extend your moment of relaxation.

Is the spa accessible to guests with reduced mobility?

Yes, the spa is accessible via the hotel's lifts, allowing guests with reduced mobility to enjoy the facilities. The Spa also has a massage room equipped to accommodate guests with disabilities, while the steam room and sauna can also be accessed through step-free entrances.

How can I book a treatment at Hotel Marielle's spa?

To book one of the many treatments available on our treatment menu, simply visit our online booking area or send an email to spa@hotelmarielle.com.

Do I need to book to access the spa?

If you would like to use the spa's sauna and steam room, there is no need to book. Simply come in your swimwear. You can also enjoy the relaxation area next to the sauna. For hygiene reasons, we recommend wearing short swimwear.

For treatments, it is essential to book your massage in advance to enjoy the services provided by our NUXE professionals. Booking a massage also gives you access to our herbal tea lounge, where you can enjoy drinks and snacks while relaxing on comfortable loungers.

Is the wellness area accessible to children?

Yes, the Wellness Area is accessible to children. However, access to the spa and steam room is prohibited for anyone under 16 unless accompanied by an adult. The spa is a space dedicated to well-being and relaxation, and it is essential to respect the peaceful atmosphere of the facilities.

I am not staying at the hotel. How can I access the wellness area?

To access Hotel Marielle's wellness area, simply book a treatment lasting at least 45 minutes. In addition to your treatment, you will also receive one hour of complimentary access to the other spa facilities, including the sauna, steam room, and herbal tea lounge.

What are the breakfast hours?

Every morning from 7 am to 10 am, you can enjoy a generous buffet breakfast featuring a selection of sweet and savoury products, fresh bread, and fruit. A selection of fruit juices, teas and herbal infusions, as well as coffee, is also available.

Is room service available for breakfast or dinner?

No, the hotel does not offer room service for breakfast or dinner.

What are the restaurant's lunch hours?

Le M Restaurant is open for lunch from 12 pm noon to 2:30 pm and offers a bistronomic menu crafted with local, seasonal ingredients to help you (re)discover Alpine flavors.

On the menu, you will find a wide selection of dishes to enjoy in an idyllic setting with a terrace overlooking the slopes. Book here.

What are the restaurant's dinner hours?

Our restaurant is open from 6:30 pm at 9 pm and offers a buffet of varied products.

If you are a half-board guest, simply present yourself at the desk at the entrance to the dining room to access the buffet. For hotel guests who only have breakfast included, we invite you to go to the hotel reception to book the buffet, at a price of €48 per person.

Guests not staying at the hotel are also welcome at the buffet, at a rate of €48/person, subject to availability and by reservation. Contact our team using our form to book your dinner or book directly through our website.

Do you offer vegetarian or gluten-free options?

Yes, our restaurant menu has been designed to offer several vegetarian and gluten-free choices so that everyone can enjoy our cuisine.

What solutions do you offer in case of food intolerances or special diets?

Our morning and evening buffets offer a wide selection of dishes, including several suitable for guests with intolerances (gluten, egg, etc.) or specific dietary requirements. Signage is also in place on the menus at M Restaurant, M Gourmet Snack, and La Cabane, as well as on the bar menu for tapas.

Our teams at M Restaurant, M Gourmet Snack, and La Cabane are also at your disposal to inform you about the ingredients in our various dishes if you have any questions.

Is there a takeaway meal option?

The M Restaurant does not offer food or drinks to go, but the M Gourmet Snack offers cheeseburgers, our famous "croque truffe", hot dogs, poke bowls, fries and many other treats that can be enjoyed on-site or taken away.

What are the opening hours for M Gourmet Snack?

M Gourmet Snack is open from 12:00 PM to 3:00 PM for lunch. From 3:00 PM onwards, M Gourmet Snack offers waffles and crepes for a sweet treat.

What are the bar's opening hours?

Our bar is open every day from 10:00 AM to 11:30 PM, offering a wide selection of cocktails and other drinks, as well as a variety of tapas (during kitchen hours).

You can find our bar menu here.

Can I come for a drink at the bar if I am not a hotel guest?

Yes, of course! The Hotel Marielle bar is also open to non-guests.

Come and enjoy a drink in a friendly atmosphere, and have a great time with friends, family, or your partner.

Can I buy my ski pass at the hotel?

Purchase your ski passes directly at the hotel reception*.
We offer both the 3 Vallées area pass and the Val Thorens – Orelle area pass.

*A 5% service fee is added to the price of the pass.

Can I rent or buy my ski equipment at the hotel?

Yes, Hôtel Marielle partners with the Skiset ski shop, which offers rental services for winter sports equipment. Located at the hotel entrance on Rue du Soleil, a team of professionals is on hand to advise you and maintain your gear throughout your stay.
Feel free to book online via our platform to take advantage of exclusive discounts.

What are the ski shop's opening hours?

The ski shop is open every day during the hotel's operating season. The shop is open from 8:30 am to 1 pm and from 3 pm to 7:30 pm on weekdays, and continuously from 8:30 am to 7:30 pm on weekends. The ski shop is open to both hotel guests and the general public.

What services does the ski shop offer?

The Skiset ski shop provides high-quality services and guarantees high-performance equipment for your time on the slopes.

Repair, bootfitting, sharpening, and waxing services are also available to maintain your equipment.

Can I store my own ski equipment at the hotel?

To ensure a hassle-free ski trip, the hotel is equipped with a ski room featuring numerous private lockers included with your booking, allowing you to store your gear after a day on the slopes.

How do I access the ski areas?

Hôtel Marielle enjoys an ideal ski-in/ski-out location. You can access the 3 Vallées or Val Thorens – Orelle ski areas directly from the ski room.

Are the ski lifts easily accessible from the hotel?

Thanks to our slopeside location, several ski lifts are close to the hotel, including the Pionniers chairlift, which provides access to the northern side of the Val Thorens resort, and the Péclet funitel, which takes you to the Péclet glacier in just 8 minutes. Both facilities are located less than 2 minutes from the hotel.

To reach the Cima Caron gondola, take the 2 Lacs gondola, located a 2-minute ski from the hotel, then follow the Lagopède slope (3 minutes) to reach the lift.

Can I book ski lessons from the hotel?

Yes, we partner with the ESF (École de Ski Française) and Oxygène, and you can book directly through the hotel. Our reception team will be happy to assist you if needed. You can also book your lessons online with the ESF and Oxygène.

What services does the hotel offer?

Hotel Marielle offers a wide range of services and facilities to make your stay in Val Thorens a unique experience in a friendly and relaxing setting.

The hotel features a wellness area with a sauna, steam room, and massage treatment rooms, a restaurant with outdoor terraces, a lounge bar, and a snack bar.

A ski room with private lockers, a children's area, and a flexible meeting room complete the hotel's facilities.

Does the hotel offer a concierge service?

Yes, a concierge service is available throughout your stay. Simply dial 9 from your room telephone.

Does the hotel have a luggage storage facility?

Our luggage storage facility is available free of charge before check-in or after check-out, allowing you to enjoy your first or last day in Val Thorens without any inconvenience.

Can I request specific services during my stay?

Yes, you can contact the concierge for any specific request. Our team will be delighted to assist you and accommodate your request whenever possible.

Does the hotel offer a babysitting service?

No, Hotel Marielle does not provide a babysitting service. However, our reception team has a list of babysitters in the resort, provided by the Val Thorens Tourist Office.

Does the hotel offer a laundry service?

Yes, Hotel Marielle offers a laundry service, including washing and drying of clothes. We do not offer ironing services.

Does the Hôtel Marielle have a gym or a fitness room?

Unfortunately, no. However, we recommend Le Board, which has a fully equipped gym just a few hundred metres away.

Are there any supermarkets or grocery shops near the hotel?

There are several supermarkets in the centre of Val Thorens. The closest one to the hotel is Carrefour Montagne, which is located near P1 and is about a 10-minute walk away.

There is also a Spar mini-market just a two-minute walk away on Rue du Soleil.

Is the hotel far from the Val Thorens Tourist Office?

The hotel is just a 7-minute walk from the Val Thorens Tourist Office.

Where is Le Board de Val Thorens in relation to the hotel?

The Le Board wellness centre is on Place des Arolles, about a five-minute walk from the hotel. You can reach the square by walking up Rue du Soleil, or by taking the lifts and then crossing the footbridge, which leads directly to the square. To use the lifts, exit the hotel onto Rue du Soleil and turn left. The lift entrance is just past the Le Silveralp residence, and there is a sign marking the entrance.

Are there any restaurants and bars nearby?

As well as the bar de l'Hotel Marielle and the M Restaurant, there are numerous other restaurants and bars in the area. Please feel free to ask our staff for recommendations — they will be happy to share their favourite spots in Val Thorens with you!

Are there any nightclubs near the hotel?

Yes, Le Malaysia club is the closest, located on Rue de Caron, a 7-minute walk away. Le Summit club is located in the upper part of Val Thorens on Rue de Gebroulaz, a 15-minute walk away.

What activities are nearby for children?

For ski lessons, the ESF offices are located in the same building as the Tourist Office, and the meeting point is right in front of the hotel, on the slopes.

Le Board, just a 5-minute walk away on Place des Arolles, is the perfect place for children's activities, featuring:

• a swimming pool area;
• an indoor multisport zone;
• a gym and fitness area;
• a Fun Park.

We also recommend the Val Thorens bowling alley, located near the Tourist Office, as well as the ice rink on Place Péclet.

Movie lovers can head to the Le Lac Blanc cinema, located on the Grande Rue, a 10-minute walk from the hotel.

‍Can the hotel host seminars and business trips?

Yes, Hôtel Marielle has a seminar space that can be divided into one or two rooms, perfect for hosting seminars and business trips. High-speed Wi-Fi is available throughout the hotel, and all rooms are equipped with a desk area.

What is the capacity of the meeting rooms?

The 86 m² seminar space can accommodate up to 80 people in a theater-style layout, which is the most spacious option. Both classroom and U-shape layouts can accommodate 36 people.

What equipment is available in the seminar space?

The seminar space is equipped with an HD TV, a projector with a pull-down screen, and a sound system. A flipchart and microphone are also available, and writing sets are provided for participants.

A refreshment area for drinks and snacks is also set up.

Are the rooms suitable for remote work?

Absolutely. The desk area in each room allows you to work in peace and quiet, with power outlets nearby. High-speed Wi-Fi ensures a smooth and stable internet connection.

Is it possible to book the seminar space for one or more days?

Yes, the seminar space is available for short or extended stays, depending on your needs.

How can I request a quote for a seminar or corporate trip?

You can submit your request via our online form or directly through our sales department, and you will receive a personalized quote.

Do you offer special rates for groups?

Yes, for every request, we prepare a custom quote based on your needs, including specific cancellation policies tailored for seminars.

Can I benefit from a promotional code when booking?

‍Book directly and enjoy 10% off your stay with the code MARIELLE.

Is breakfast included in the price of the stay?

All our offers include breakfast in the room rate. You can also choose a half-board package and enjoy a dinner buffet at no additional cost.

Is the price the same as on Booking or other partner websites?

‍Rates may vary depending on booking platforms. To ensure the best price, we recommend booking directly on our website using the code MARIELLE.

If you find a lower rate elsewhere, contact us with a screenshot—we will be happy to match or improve the offer.

Are there any additional fees?

‍Yes, a tourist tax is payable at the hotel upon check-out. For the winter season 2025–2026, it is €2.86 per adult per night.

What is the hotel’s cancellation policy?

‍We generally offer free cancellation up to 30 days before arrival (before 2 p.m.). Please check the specific cancellation conditions at the time of booking, as they are also detailed in your confirmation email.

In case of late cancellation or modification, the full stay amount will be charged and is non-refundable. In case of no-show or early departure, the total stay will also be charged.

Some rates may be non-cancellable and non-refundable, regardless of the cancellation date.